Warranty and Return Policy

* SEND YOUR RETURN PRODUCTS IN A NOTE SUPPLEMENT AND ORIGINAL PACKAGING NOTICEING YOUR RETURN REASON AND WITH THE ORIGINAL OF THE INVOICE TO THE FOLLOWING ADDRESS.

CASTLE TROY / CANAKKALE

** If the invoice of the product you want to return is corporate, you must send it with the return invoice issued by the institution when returning it. The return invoice must be issued without including the cargo share (product unit price + VAT). Order returns issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.

NEW APPLICATION IN ACCORDANCE WITH GENERAL COMMUNIQUE ON TAX PROCEDURE 385!

If you are not a taxpayer, when you return the product you have received in our hand the invoice belonging to our company after completing the information in the return section must be signed and sent back to us with the product. Otherwise your refund will not be completed.

General return conditions are as follows;

- Refunds must be made with the original box or packaging.

- Return of the original box / packaging, products that have lost the resalability feature and which cannot be purchased by another customer, cannot be accepted.

- You must send the original invoice (all copies of you) and the reason for the return together with the product you wish to return.

- If the product / products you want to return is defective, you should check the product along with the cargo officer and keep a record and do not take delivery. In this case, shipping costs are covered by our company. In other cases, the shipping fee belongs to the BUYER.